Information We Collect
| Data Type | Purpose | Legal Basis |
| Account Details | Name, email, phone, DOB, address | Contract fulfillment & age verification |
| Payment Info | Card/crypto details (encrypted) | Transaction processing |
| Game Activity | Bets, wins, session duration | Service improvement & responsible gaming |
| Device Data | IP, browser, OS, location | Security & fraud prevention |
| Communications | Chat logs, emails, support tickets | Customer service |
How We Use Your Data
- Account Management: Verify identity, process deposits/withdrawals, send bonus notifications
- Game Delivery: Load your favorite pokies, track progress, resume sessions
- Security: Detect fraud, prevent money laundering, enforce responsible gaming limits
- Marketing: Send personalized offers (opt-out available)
- Support: Resolve queries via live chat or email
- Analytics: Improve site speed, game performance, and player experience
Data Sharing & Third Parties
We only share data when necessary:
| Payment Providers | Secure transaction processing (PCI DSS compliant) |
| Identity Verification | Jumio, Onfido (KYC compliance) |
| Cloud Hosting | AWS Sydney Region (ISO 27001 certified) |
| Analytics | Google Analytics (anonymized) |
| Live Chat | LiveChat Inc. (GDPR compliant) |
We never sell your data. All partners sign strict data processing agreements.
Data Security
- 256-bit SSL encryption on all pages
- 2FA available for all accounts
- Daily security scans and penetration testing
- $25 million fraud protection insurance
- 99.97% system uptime with redundant Australian servers
Your Privacy Rights (Australian Players)
- Access: Request copy of your data within 30 days
- Correction: Update inaccurate information instantly
- Deletion: Close account and delete data (except regulatory records)
- Opt-Out: Stop marketing emails with one click
- Complaint: Contact OAIC if unsatisfied with our response
Email privacy requests to: support@vegasnowofficial.com
Data Retention
| Account Data | 7 years (AML requirements) |
| Transaction Records | 7 years (tax compliance) |
| Game History | 2 years (player request) |
| Marketing Preferences | Until opt-out |
| Support Chats | 90 days |
Children’s Privacy
Our services are strictly 18+. We use advanced age verification and terminate accounts found to be underage. Parental controls recommended for shared devices.
International Data Transfers
Your data may be processed in:
- Australia (primary servers)
- Malta (game providers)
- Netherlands (payment processing)
All transfers comply with APP 8 and use Standard Contractual Clauses.
Policy Updates
We may update this policy. Significant changes will be notified via email and site banner. Continued use after changes constitutes acceptance.
Contact Our Privacy Team
Data Protection Officer:
Email: support@vegasnowofficial.com
Phone: 1800-VEGAS-NOW (1800-834-276)
Address: Privacy Department, 347 Kent Street, Sydney NSW 2000
